TL;DR
Most small businesses owners are far better rational decision makers than you think, because most of the time, the aim of the game is not a unicorn, it's support of the family.
TL;DR
Most small businesses owners are far better rational decision makers than you think, because most of the time, the aim of the game is not a unicorn, it's support of the family.
I am not sure if businesses have become tired of the constant bombardment of promises that don't have a solid ground but I believe some level of effort can make a positive change in their lives.
If you are making good profit already, which more than covers your needs, why bother looking into improved efficiency, automation, getting better gigs, etc? It's not that you can just flip 'efficiency' switch and things are more efficient.
In some cases, sticking to doing things in a familiar way and which works well enough is a rather reasonable decision in the grand scheme of things.
At the same time, if you've not read the fisherman and the businessman (1 minute read), the ending is relevant to your discussion.
http://paulocoelhoblog.com/2015/09/04/the-fisherman-and-the-...
Overall financial gain may not be the only thing they optimize for. For example their life style (being able to answer call whenever they want).
And yeah you got it spot on! I know that for my Dad in particular, he always said to me whenever I mentioned scaling the business up and taking on more guys that whilst it would be nice, it would likely mean more of a managerial position, keeping an eye on projects and that. He said he runs his own business to avoid being at the grindstone 24/7, he was always able to come and see school sports and participate in that sort of stuff. I always found it pretty self-controlled tbh, knowing that he could have scaled it up, but knowing the game would change if he did.