On a positive note, the online services provided by a government agency are pretty good.

When I received a bill from the tax office I was able to go online and create a payment plan without human intervention.

There is also a portal that links multiple government services (Australian Tax Office, Medicare...) to enable access to multiple services.

A few weeks later, I also got a call from the tax office surveying about my experience.

Overall, my experience was great. (except for forking out money part :)