Apple drops Consumer Reports/iPhone 4 discussion threads
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EDIT: I should edit quickly to say that what I mean is that support boards specifically for support are for one purpose: support. Complaints need to go in the complaint box or the FCC or something.
Because Apple's products impact so much of industry, that even if you don't use their products, their products impact your life.
For example, just because you might not use a Microsoft product doesn't mean you aren't affected by Microsoft's choices.
That's at least one of the reasons.
I think Apple's stance, that anyone who isn't satisfied with the iPhone 4 can return it within 30 days, is the right way to go. They said it before ANYONE had their phone for more than 30 days. Instead the people who weren't satisfied filed a class action lawsuit against Apple for making a "flawed" product.
Can you tell me again why Apple OWES you a product that is perfectly free of defects? To the point of you being able to purchase that product and suing them over it instead of just getting a simple refund?
This is as if they walked into the store, purchased the phone and yelled (across the internet) "this is a crappy phone, don't give me my money back, get me my lawyer". They then walked out of the store, and proceeded to use that phone for months while the trial went through its paces. Likely those months of horrible reception will only add to the charges they will put against the iPhone.
Also, could people direct this feeling elsewhere, where it is more meaningful and productive?
I will add this, however. When you purchase Apple products, you are beholden to them. They have a certain standard they need to live up to. If I am dissatisfied with a Dell, I have options with HP, or Lenovo, etc. If I'm not happy with Apple, I'm stuck. I have no other option for a Mac.
Compare Apple fans to that of the XBox or PS3. For some horrible reason, people will defend to the bitter end their console of choice. Nothing is gained or lost in these arguments, the same arguments are constantly thrown out, and quite frankly all the facts are widely available (system specs, regular issues like the RROD or hour-long installs) but no one cares. Everyone argues an opinion, and because this is the internet, quickly devolve a discussion to a flame war... I mean, really, how many Mac users have had serious issues with a one button mouse in the past decade?
The problem is that there are now tons of anti-Apple trolls hanging out on the Internet, a lot of whom are Android users who apparently feel the need to attack iPhone users with every spare moment. (Naturally, we defend ourselves.) What guts me is seeing this juvenile behavior on Hacker freaking News. This is by far one of the best online communities I've ever seen, but the anti-Apple trolling has definitely taken it down a notch.
> We're generally happy enough with our choices
I realize this is anecdote vs anecdote, but I see plenty of it. Where do you usually hang out on the internet?
I definitely don't think 100% of Apple fans are immune to the above-decribed behavior: there are always some who aren't, especially if they're teenagers. You'll see more of that stuff now, because the space is polarized, and Apple fans have been put on the defensive. And yet I hardly ever see Apple fans producing hate-fueled criticism of other products and their fans. We receive way more of that stuff than we dish out.
Those would have to be really sad folks. Why should anyone hate somebody for standing in-line for days to purchase an, in my opinion, overpriced gadget.
I think more to the point is that Apple fanatics defend anything that Apple pulls off. I could come up with a multitude of examples, but my favorite is the finder bug, that when you moved a file to a different volume this may have resulted in complete loss of the file (something Unix figured out, like, 30 years ago). (http://www.macintouch.com/leopard/movebug.html)
This is a bug, bugs happen and they can (and usually are fixed). But you had a bunch of rabid Apple fanatics who poisoned just about every discussion by trying to defend something undefensible.
It's the same reason why you can't have reasonable discussions with members of a cult. What the dear leader says is THE TRUTH and everybody else is out there to get us, infiltrate us and destroy us.
I may be modded to hell and then some for this comment, but that's really how I see it and it's annoying behaviour.
Every time an Apple fan mentions Windows crashing, every time someone says he's glad he uses a Mac after a Windows virus invariably activated by user stupidity pops up, every time a cringeworthy Mac vs PC ad (that's almost all of them, BTW) airs/aired, an anti-Apple troll is created.
It's not cool, but you can't be surprised it happens.
By the way, before yesterday, the last time I pulled the battery out of my ancient Blackberry 8100 (used daily) was on June 9... to swap a SIM card.
Lots of times when I'm looking for support, part of what I'm looking for is if other people are having the same problem. Linking an article detailing specifically why the problem you're having exists is very helpful when the company that built your defective phone doesn't want to help.
This Apple antenna thing is like a magnet for rabid pro-Android fans gloating, rabid anti-Apple haters schadenfreude, Internet trolls who do it for the lulz, and the poor people who actually have an issue. I really feel for the poor board moderators who have to sort between the four.
Is it okay for people to talk about the issue, and to reference an article talking about how, no, it really does exist, or not?
Am I missing something here? Oversimplifying it?
Can you imagine the shitstorm if microsoft released a copy of windows that crashed every time you tried to use the sound feature, then refused that that was happening, then told people to just not use the sound, then banned any postings on their support forums which referenced an article confirming that it was, in fact, happening?
Like...the iPhone people don't really care or something?
- Never buy it in the first six months of release, even if it is a holodeck.
- Read/watch review. Not only from fanboys but also from rivals and people who despise this gizmo.
- If its expensive (and a bit out of your range), wait to see if there is any competing products. (I am still waiting to see what Google has to offer before getting iPad)
Frankly I am surprised that most tech savvy consumers don't follow some of these rule.
haven't you seen what happens when the holodeck is broken in the next generation?! it is no laughing matter.
However never buy in 6 mo is a fairly good soft restriction. You can probably wait 2 months and buy it. My rule is "don't give in to the hype".
I also have the same outlook as I did with the iPod. If it is expensive wait till there is some good competition because after some good competition it can only get better, or the competition will. No competition = shit products. Hence Pentium 4
I don't care if products have mistakes in them (unless obviously blatant mistakes).
I don't see myself only as a consumer.
Frankly, most companies would probably do the same thing. You wouldn't want a highly negative thread in your forums. That might make potential customers question their zeal and wait for the next model before they make their purchase. Definitely not something you want if you're in the business of releasing new phones every year or so.
Apple likes to shoot first and ask questions later. They banned a number of apps and only reversed the ruling after PR problems. So we'll see if this happens.
I've been lurking on the iPhone 4 boards since launch. Apple is leaving extremely negative threads open and active.
They generally do not leave threads that are begun as pointers to, and discussions on, outside sources.
http://discussions.apple.com/thread.jspa?threadID=2503667...
http://discussions.apple.com/thread.jspa?threadID=2503228...
I have quite a bit of my savings invested in Apple and, while a recall would be bad, an Apple that doesn't recognise it's own fuck ups would be far more serious.
They've made it much harder for themselves with Jobs' obnoxious e-mails and that dishonest press release.
This really shows that there are always so many things we assume don't matter but really do. And frankly how I'm holding a cell phone shouldn't matter.
I don't really get the mentality. The users know what they are posting isn't tech support but do it anyway. You see the same thing on deal sites like slickdeals/fatwallet where someone posts in the hot deals forum and even says something like "this isn't a hot deal but I wanted to get the most people to see this..."
It also happens in Amazon product reviews. I don't want to read about how the 3rd party merchant you ordered from took 4 weeks to ship it to you when I am looking for product (not merchant) reviews. All the people who give 1-star reviews to books that aren't available in Kindle format to 'force' the publishers to release them are doing the same thing. It's a self-entitlement problem.
It is unfortunate, because I really want an iPad, but it's a hard reality we have to tolerate until Apple figures out how to get their 1st revs right.
The most disturbing aspect of this rule is the almost guaranteed denial of 1st rev problems by Apple.
While I agree with you, on first gen, but this is a 4th gen iPhone conversation.
An ex-boss stopped making cellular calls and used skype instead just so he could keep doing other stuff with his iPhone.
You were probably only affected if you were using an iPad on specific University campuses, and I see no reason why the network admins couldn't work around it by giving out longer DHCP leases to iPad specific hardware, at least, until an official fix was issued.
The iPad has overall been surprisingly bug free for a 1.0 product.
It's the prerogative and even duty of a forum proprietor to steer discussion in productive directions, given the goals of the forum. Proprietors aren't obligated to let a culture of complaint take hold, or provide a soapbox for all their implacable critics.
Sure, certain actions will appear to be -- or actually be -- heavy-handed and counterproductive. But some control is definitely better than none. It's a matter of choosing the right amount, while occasionally over- or under-shooting.
There are plenty of places to hear about the CR review, or bitch about Apple and its products -- Apple's own forums don't need to be one those places.
Threads get modded down but that's a bit different.
You'll also see what looks like arbitrary [dead]ing of plausibly topical submissions -- and with what appears to be HN preference against offering explanations or answering questions, people are left guessing why. Sometimes I think it's just that a few users who like to use flags-as-downvotes wander by at a time, triggering an auto-[dead], and then no attentive admin is sufficiently motivated to reverse the decision. (A bunch of submissions and comments that seemed harmless to me were [dead]ed over the July 4 weekend, perhaps because more surly flaggers than magnanimous admins were online.)
Also, I find it ironic that people are downvoting my defense of forum-moderation. Don't they realize their downvotes are -- by causing my comment to fade and drop out of view -- censoring me?
Hypocritical basterds! :)
edit: added 2nd paragraph with more anecdotal examples
However if no more posts arise, that is a problem.
If Apple decides to delete those threads than they should be able to do so.
Much like Best Buy's recent firing/non-firing of that employee, the act itself only serves to add more fuel to the negative-PR fire.
I doubt many people on the Apple forums weren't aware of the issue. Deleting the thread simply gives them more negative publicity.