For me, plex is kind of this love-affair-product-turned-into-company based on unique insight into the home media experience, years before any other. I'm sure the founders and employees were passionate about what they did. And still are.

At the same time, they seem more disconnected to users than ever. In comments below/above you can witness the testament of their support. In their "feature request" threads you can see tens of thousands of (plex pass) users voting for something they feel important and have felt so for years (when the issue was opened) with no parseable reply. Put simply, their priorities (read: release/feature strategy) seems to be based on marketing impact.

I admire them for their insight into market as well as a lot of technology made look simple; like ssl for everyone[1] and a "just works" media scanner. It's just hard to see the forest these days.

[1]: https://www.plex.tv/blog/its-not-easy-being-green-secure-com...