> Faced with a choice between discomfort and higher fares, most travelers choose discomfort
Airlines are still in business so the execs think that things are running smoothly. At my peak, I was spending roughly $70k/year on my own flights and probably another $100k for my partner and employees. Now I spend $0. Not a big hit to the airline, but I'm not the only one. Long before airline scandals I ran into the fact that the airlines that I was loyal to made decision after decision that clearly told me they didn't care about my business. So I left. It wasn't an easy decision. But they pushed hard enough that it became a health decision for me and not a business decision. The little stress points that they added to my life compounded enough to the point where they became big. So I stopped.
All around the country companies are finding ways to avoid flying altogether. Web conferencing and video conferencing solutions are better than they were 15 years ago, but not significantly. The acceptance of remote work isn't just a budget decision, it's a productivity one. The decision to fly now involves up to 4 hours a week on top of flight times and time to and from the airport. Internet access is terrible at most airports and on most flights.
Air travel was once something to look forward to. Now, for the most part, it's simply not. TSA has played a big part, making the experience miserable in a way that only a government agency can. But most of the trouble with flying is really due to airline executive decisions.