Robocalls Flooding Your Cellphone? Here’s How to Stop Them
nytimes.com
nytimes.com
How would you feel if some random mailguy knocked at your door and when you opened it he threw a package at your hands and immediately charged you for (part of) the delivery? This is exactly how charging to receive phone calls feels to me!
How do telcos justify this to you? What's the reasoning behind it?
If a telemarketeer has to pay for setting up a call, rather than the end-user for accepting it (no matter how small the charge is), then placing millions of automated calls all over a sudden start costing money to the marketeer.
Think of it: the caller has the will to talk to someone - why should (at least in the past) this someone pay for that? The Euro-zone does it the other way round: you want to talk, you call, you pay.
Either way, in both situations with call volumes going down and people switching to data-type connections you see the price of calling/receiving calls drop sharply and as listed above the money telco's make comes from the data plans.
They do have to pay money; initiating a call isn't free.
The receiver has to pay a tiny amount of money if they're not on an unlimited plan, but it's so small that it's not worth considering separately from the annoyance of receiving these calls in the first place.
Back when I didn't have any money my phone budget was $8 a month. Minutes 10 cents a piece, IIRC. People didn't really text very much back then but those were 10 cents a piece as well. Each dime mattered to me very much.
There's also people with plans that only allow X minutes a month.
These phone calls are no longer expensive, generally speaking, which is one of the reasons it is now cost effective.
As you can imagine, per-minute call billing is not always settled between tandem players. They can block each other based on company ID alone, and often this requires cooperation from the tandem operator as well. Some of the per-minute rates are incredibly high. The flat-rate long distance phone providers are obscuring the fact that some areas are extremely high-cost to terminate. This system has sprung into high per-minute cost billing in high-cost areas (rural LATAs) so that people operate free dial-up (in the 90s anyways), free phone conference lines, and even "free international calls" all taking advantage of the incredibly high per-minute rate by billing the maximum rate permitted in their LATA (typically not higher than the highest per-minute tariff posted by the incumbent local monopoly).
This highly regulated old-school system seems so antiquated in the face of the Internet, but it survives because the tandem is the one place where all providers can interconnect, and this turns out to be the hardest part of the puzzle to work around. In the age of the internet, we could come up with something better :)
If not that is unfortunate but hardly justification to upend cellular calling because a few people paid $0.10 / minute extra answering calls from spammers.
There are advantages and disadvantages to those types of plans, and that is one of the disadvantages.
Look, I get that the US is different in that it charges for incoming calls, and that's weird to you. That's fine. I think it's weird that Spanish people voluntarily let themselves be chased by enraged bulls, but hey, I let people choose the risks they want to take[1]. Would I prefer free things over not-free things? Sure. But that's the model that US carriers chose, and, absent government regulation to the contrary, it's absolutely their right to choose that model. And I honestly just don't care enough about it to lobby the gov't to change those regulations, and it seems that a majority of Americans feel the same way, so... so what?
[1] Modulo unethical treatment of the bulls themselves, but that's another issue.
They spend big on politicians, for even bigger profits. Just look at the mess our Federal Communications Commission (FCC) is creating with Net Neutrality at the moment (and for the last few years, over-and-over).
Nearly all of the crap that consumers have to put up with in the states is due to lobbyists, and the telecom industry doesn't cut corners in that department.
Most North Americans are not paying to receive calls.
It wasn't actually receiver pays. It was each person pays their phone company for carrying their end of the call. It didn't matter if you were the receiver or the initiator.
Note that this is the same model that is used in most of the world for internet service. I've never understood why people find it weird to use that model for phone service but not for internet service.
I think its because an internet connection has to be initiated by you at which point you give your consent to be charged for it. On the other hand you can get a phone call from anyone really without you previously agreeing to paying the cost of the call.
This isn't true. You still get charged for random stuff scanning you over the Internet (unless you are behind NAT); or even worse, being on the receiving end of a DoS.
This was a tricky bit of grammar but I believe it's 100% correct.
You can't even keep your landline when you move house.
You can if its within the same exchange area.
As to the landline number, you can keep your landline number if you don't move into an area where the phone numbers 'region' code is not applicable.
Just like I am sure that is the case for every other country in the world (or thereabouts).
I am curious to know with regard to USA phone numbers where I cannot tell a mobile from a landline by just looking at the number (e.g, UK Mobile numbers can be identified because they are 07xxx numbers) but US mobile numbers look like landlines and have the same area code.
Can you move to a different state and keep your number even if the area code for that state is completely different?
Edit: keeping my number when I moved also made it really easy to filter out these phone calls. Any number calling me from my old area code that I don't recognize is either a spammer or a wrong number. Any number calling me from my new area code is probably legitimate.
The relevant rule: https://ec.europa.eu/digital-single-market/en/faq/frequently...
But as for the receiving end, paying for receiving calls and texts only applies during holidays. It's not the standard case so whatever. Apparently that's different abroad.
This whole line of argument is about ten years stale, anyway.
In truth caller pays makes some sense in a world where call time is expensive. However the world is different: call time is dirt cheap. Caller pay means (unless of course the government steps in) that you have no idea what you are going to pay for a call and thus don't make them.
Last I heard in the US the average person pays twice as much [per month] for their cell phone plan, but in turn they talk on their cell phone 5 times as much.
Yes I agree if you don't know what you are going to be charged just by calling is wrong. But that's not the system, calling a specific set of prefixes let's you know what it's going to cost. So calling a mobile you know it's going to cost more since it had a mobile prefix.
Calling international costs more because of a prefix.
Once again, caller pays used to make sense. However now it is just a money making scheme for cell phone companies that hurts those of you who have it.
If you went to a payphone for example, you could dial free call numbers (and know they are free by the prefix). The point is that you know what you will be charged based on the prefix.
You're not calling for free, you're paying a subscription and your telco has included a bunch of prefixes under that plan.
> Once again, caller pays used to make sense. However now it is just a money making scheme for cell phone companies that hurts those of you who have it.
You haven't actually put forward any argument for this statement. How does receiver pay make any sense at all? The receiver is already paying for his number by keeping his plan active (either a monthly subscription or with pay as you go you have to top it up regularly to keep the number). Caller pays makes more sense. Especially in the world we are in where people are using calls to make sales. If you call me to sell me something, why should I pay for that call. It's your call, you pay for it.
That's like saying we should pay for the gas used by door to door salesmen. We already pay for our house (which in analogy is our phone number). We shouldn't have to pay for people coming up to our door.
I could just as well say that being able to receive calls at any location is a great convenience, so the logic of paying for that is obvious. But I won't, because there are a lot of different ways to see it, and none is obviously right or wrong.
I've always thought the way to battle this problem is to waste the callers time. The longer you keep them on the phone, the more expensive and less profitable their robocall operation becomes. With enough people doing this, it could slow them down.
At RoboKiller we intercept the call so it doesn't ring your phone or go to voicemail. Instead what happens is we answer the call on our end and proceed to waste the callers time by tricking them into thinking they're talking to a human. Its really funny actually. We send you the recording when we're finished.
A couple weeks ago we reached a point where the top robocallers caught on to what we were doing. It was a proud moment for all of us. You can listen for yourself...
Also, pressing "0" on legit telemarketers usually takes you to a rep or automatically puts you on the DNC.
Honest question : Will it upload my personal details to be shared publicly if I install this app (somewhat like truecaller) ?
There are numerous examples of this: The phone system, the email system, any large IM system that gets beyond a certain size, the physical mail system (reigned in by charges there, though), social networks...
It would be easy if the adversaries were not actively using their intelligence to get around whatever solution you think might work. If all the spam phone calls came from the same number, which never moved or changed, this would be easy. But even before you account for the unauthenticated nature of caller ID that allows spammers to trivially forge any number they'd like, the mere fact that they're willing and able to buy up large blocks of numbers and would switch them around a lot would make this a difficult problem. Stopping intelligent, adaptive adversaries willing to dedicate time and resources to this is a very hard problem.
You can also attack this problem by trying to hit the first clause I gave, but that creates a very different kind of system. And in general, you need some sort of system that you don't have to prewhitelist people, so that your doctor can call you even though you didn't whitelist them, etc.
Anonymous communication is useful, but it has been abused enough that I want to opt-out of it.
Do Not Disturb + allow calls only from contacts = whitelist of callers.
https://www.imore.com/how-receive-messages-specific-contacts...
- follow through the automated prompts
- get to the tier 1 pre-screening agent (usually some outsourced call-center) and feign interest
- get transferred to the next level and go fishing for a contact on their end
- if they require a credit card to continue, provide a test number from stripe/paypal etc.
- remain nice and pose as gullible the whole time until you get that real contact info
- once you got a direct number of a real account rep (and/or company name), set up a script and call them ~ 100 times with an auto-generated message asking them to remove your number. A variant if it's a legit company with a toll-free number: have your script call them and stay on as long as possible, to make them pay for the call.
This is fighting fire with fire and it only works one group at a time. But it does provides momentary satisfaction.
If someone auto-dials your cell phone, and you can figure out who it is, you can take them to court with a good chance of recovering money from them. If you can prove a willful violation, which isn't necessarily a high bar, you can get treble damages ($500 becomes $1,500). Multiply that by the number of calls.
The hardest part is determining who actually called you. If you can get past that hurdle, the court costs aren't terribly expensive, and you can exact a tidy sum from repeat offenders. There are actually lawyers who specialize in these kinds of cases, and because they aren't terribly expensive to pursue, they'll even take them on contingency. I learned about this through a Reddit AMA with such an attorney. Of course, a determined individual can prevail without hiring a lawyer, provided they're willing to put in the time (and can unmask the caller).
It'll provide carrier and connection type info for the DID.
We have a couple of apps out in the wild that aren't mentioned in the article here (seems like our media relations staff isn't working too hard)!
They're on Google Play and iTunes under the banner "PrivacyStar," and I think they are worth checking out if the permissions / data accessed by other apps (e.g. Hiya) has turned you off in the past. For starters, our apps don't lift your contacts and don't strictly require your personal phone number (the majority of our apps still use your number, but we are moving away from including this data in our analytics). We collect analytic data from devices, but in general it's the minimum amount required to power our nuisance-call prevention systems. (I'm not aware of it being sold or farmed out in any way.)
Anyway, there's my elevator pitch. Just doing my part to get our name out there, we're a small tech company in AR and it's hard to get any attention down here! :)
One of the most prolific robo scammers that calls me just about every weekday spoofs their number to match the first 6 digits of my own phone number (area code included).
Wtf. At that point I'd just get rid of a phone number altogether. Or turn on flight mode (which I modded to be a GSM toggle, so wifi and bluetooth stay on) and turn it off when people ask (via chat) to call.
May I suggest that you guys are in some sort of bubble?
My mom's a 60 year old with a flip-phone, and her husband's nephrologist, neurologist and audiologist isn't going to ask her via chat to kindly turn on her phone.
Your solution doesn't just not work for some small, irrelevant section of the population like "old people", "parents", or "anyone outside of SV".
For that matter, if people are chatting you and asking you to answer the phone, why not just use that app to talk?
The article asserts that most robocallers are then somehow selling that information to other robocallers, but I doubt it (plus, uh, "pressed no" isn't a steaming hot sales lead).
I block numbers on my Android and my landline phone has a one button screening function.
Maybe my phone numbers are in area code backwaters or something.
https://www.linkedin.com/pulse/scam-calls-spoofing-your-own-...
Therefore: The SIM card vendor in Europe shared not only her number, but additional personal data allowing the robo-caller to determine her home number in the US.
I think you might be too paranoid, and the explanation is simpler: if you dial enough numbers, eventually you'll find some idiot willing to hand over control of their computer, or their credit card number, or social security number.
Granted you could be correct, but it was a weird coincidence, with one in a million odds. She's quite tech savvy -- taught CS in the early 80s.
I'd contact her service provider for that sim card. They'd probably like to know that an employee is selling numbers, or that a retailer is, etc. (Unless they're doing it themselves.)
I had one call me a few weeks ago that spoofed my wife's number. We have consecutive numbers, but I forgot about that for a bit and thought they somehow had my contact data.
But what about the people who really do have a local number? Any call from a neighbor or local business is likely to look like the robo calls. Ignoring those can be a pain.
Do not call list? Any bets that it is harvested and used as a call list be companies out of the country?
In the United States, it is a violation of federal law for telemarketers to block or fraudulently spoof caller ID information. I emphasize 'fraudulently' because there are some legitimate reasons for spoofing, such as substituting a central callback number (e.g., a legitimate customer service number) for the desk number of the employee making the call. Those legitimate cases are why it is allowed at all. Whether this constitutes a 'good enough' reason, given the rampant abuse, is valid question.
The problem with these regulations is that they are difficult to enforce. How does one report calls with spoofed caller ID when they do not know who actually placed the call?
If anyone will want to help beta test when it is ready (require an iPhone with iOS 10 or 11), ping me! (Email info in profile)
Summary:
- yes there are more robocalls
- Don't pick up
- Put your number on do not call list
- Get an app to block them
The numbers are often spoofed, so you'll end up blocking some random local numbers instead.
Once in 2014, I got a spam call that spoofed my own number.
This week, I got a spam call that spoofed the number of a family member.
Don't block without being sure.
I'd soon change my number before resorting to most apps. Unless it's like uBlockOrigin where I just feed blacklists into it, I'm not really okay with giving an organization besides my service provider my call history. Read Nomorobo's TOS sometime, it's a doozy.
http://www.nomorobo.com/pages/privacy
Some highlights from the legalese:
> 1.2 Data Privacy. You understand and agree that some of your call information (including, but not limited to, a log of all phone calls made to your subscribed phone line(s) and any requested additions to any customizable phone number blacklist or white list) may be viewable by you, the Company, and by any other person having a phone line subscribed to the Nomorobo Service through the same user account as you.
I don't know that that is actually possible on iOS, though, as iOS doesn't give the call log to the blacklist provider.
>1.3 Contact. From time to time, the Company may need to send e-mails, in-app messages, and/or push notifications to you and automated voice calls and/or text messages to all phone lines that are subscribed to or otherwise using the Nomorobo Service.
Could be innocuous now and be much more annoying later if they decide to change their business model.
>Binding Arbitration. If the parties to the Agreements do not reach a solution through the informal resolution process described in Paragraph 6.3(ii), then any controversy or claim arising out of or relating to the Agreements, shall be settled by arbitration administered by the American Arbitration Association (the "AAA") in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets.
Must go to arbitration if anything goes wrong and you want to sue.
Overall, not the worst I've seen. There was another one that you had to grant permission to post to your Facebook wall and/or Twitter account. I don't recall which one it was, though.
Of course, this means that call blocking apps have less features than on Android. For example, apps can't dynamically look up a number when a call is revived and make an on-the-fly decision. This is in keeping with iOS' philosophy of "privacy/security over features", vs. Android's "everything is completely open to developers, for better or worse".
Nowadays if I pick up to a silent line I usually just hang up.
I have never verified the above though...
At least until the direct neural implant, when we can express or receive the information we need by joining minds. But then will there be frustrating computer minds that we have to interface with?
Many utilities just opened up the floodgates to email and other forms of customer service, without adding any staff to handle said workload, hence the severe backlog at many of these utilities. Same deal with meter readers, most utilities have stopped hiring them because within 2 to 3 years, the utility will have a new smart meter system implemented across the board, and they'd rather not fire a whole team outright. Letting the employees churn without replacing them is much less dramatic.
I wrote the FCC once and suggested that a good use of some of those fees I pay would be to create a service that would instantly back trace and log a complaint on a number using telemetry from inside the phone system. That combined with a federal criminal statute which allowed for jail time for masking the origin of a phone call and I think you could make to fairly costly for the owners and enablers of this stuff.
France started with 06 and is now using 07… but 08 is already taken for some other purposes.
But the existing 07x range is effectively 9 digits long, (with a few chunks out of it) so we're probably good for a while.
We've not started 072 and barely touched 076 (and 071 is currently unused but that's sensible if the existing might ever be bumped to start 071).
Our population count is a good way way away from being 9 digits.
Already (because of number porting) you have numbers from networks now home in the middle of number ranges of their competitors.
But I think we're more likely to see a separation of number/device before that 071x happens. Devices or SIMs will have an IPv6 address and your number is separate but accessible. Time will tell.
Fun fact about Aaron Foss, who started Nomorobo: In 2014 he was invited to testify to the FCC on his efforts to fight robocalling. To drive home the magnitude of the issue, he printed the anonymized call logs for the 15M calls blocked by NomoRobo, and bought the 25 boxes of printouts with him to the floor.
https://www.wired.com/2015/01/guy-found-way-block-robocalls-...
I tried stopping them with NoMoRobo on iOS. It worked OK, but it can't match "Unknown caller" or blocked numbers, which made it kind of worthless for me. Sigh.
I did the same in Europe and calls lowered.
As a Dutchman I've never received a call like that. Only once a text message (about 7 months ago), and I highly suspect that one was just sent by my ISP on the advertiser's behalf.
And FWIW I'm also in the group that doesn't answer calls that are not linked to my contacts. I have also noticed that the spoofed numbers use my area code, exchange and even a jumble of the last 4 digits to get my attention.
If nothing else I want some sort of non-forgeable identifier for the telcom provider of the calling party. Then we can work on blacklisting those that cater to spammers.
You probably never will, not without stringing them along and getting them to slip up and mention some identifiable information about themselves.
There's a pretty good Reply All episode about this: https://gimletmedia.com/episode/long-distance/
- https://www.forbes.com/sites/adamtanner/2013/07/08/how-the-p...
Selling an address updating service to parties that already have your address is not the same as "straight up sell[ing] your phone number when you move."
From the horses mouth:
"The information you supply will be used to provide you with the requested mail forwarding and related services. Please be aware that this service is voluntary, and that requested information is required to provide the service. Collection of information for this service is authorized by 39 U.S.C. §403 and 404. We do not disclose your personal information to anyone, except in accordance with the Privacy Act. Authorized disclosures include limited circumstances such as the following ... to mailers, if already in possession of your name and old mailing address, as an address correction service. Information will also be provided to licensed service providers of the USPS to perform mailing list correction service of lists containing your name and old address. A list of these licensed service providers can be obtained at the following URL: http://ribbs.usps.gov/ncoalink /documents/tech_guides/CERTIFIED_LICENSEES"
They imply they only provide the new address but saying "the information you supply" leaves it open to for them to provide your phone number along with your new address.
Granted that is anecdotal.
On the final move I went back to the USPS website and noticed I was required to agree to the terms that they can sell my new address and phone number. I emailed the USPS regarding those terms on a Saturday afternoon and the next morning received a response that it is not really possible.
Long story short: On a Sunday, the USPS emailed me that I would have to visit a post office to fill out a change of address form just to "opt out" of the selling of my info.
Just because they ask for it (phone number) does not mean they actually need it. Does USPS ever call anyone? Just enter a fake number (xxx-555-1212 often works if their web programmer was not trying to be smart).
The loan forgiveness people are especially annoying as they'll also text you, and don't respect their own "Text STOP to stop" message. When you talk to them, they refuse to give their street address, so you can't send them a cease & desist letter.
In fact, I once got a new phone number that was previously owned by someone who owed a lot of people money. I was getting regular harassing calls from debt collectors who didn't believe that I was the new owner of the number. So I called the police and filed a report. I then called the phone company and gave them the number of the police report, and they gave me a phone number to call a few minutes after each time the debt collectors would call me. After 2 or 3 calls, they had the contact info of the debt collectors, gave it to the police who contacted the debt collectors and I never heard from them again.
Why can't this approach work for scam calls? I mean if they're outside the country, it would involve more work, but if thousands or millions of people are reporting calls that originate from the same place, then it seems like it would rise to the level of being worth it to do something about it.
Somewhat related: if you want to stop receiving a ton of trash on your mailbox, you can ask all credit agencies to stop sending you "pre-approved" credit card offers. It's easily cut my trash mail in half: https://www.optoutprescreen.com
The majority of them come from a single number, and apparently Verizon refuses to block it permanently without being paid a fee.
As for Verizon not blocking the number without charging you. Why not just switch?
One obvious thing they can do about it is pressure the phone companies to stop allowing caller id spoofing. It isn't hard, if the number is from North America, then the phone companies verify it (if it is from a cell phone overseas they have verified the phone and should have verified the owner of the phone), otherwise it is fraud.
Caller id spoofing exists so companies with a private switch can have a bunch of different phones have the same number- but the phone company knows what numbers the company is allowed to use so the rest can be filtered.
Mind you the above will take a few years to implement. However nobody is working on it because if even one party that needs to do work doesn't the whole thing falls apart.
Plausible, and kind of works, except when you get regular phone calls from real people whose numbers you don't yet have in your phone. Luckily, this would likely work okay for my mom.
> register on the donotcall list
Which I'm sure Indian call-centers respect.
(Sorry to keep harping on the Indian call-center thing, by the way; I don't mean to show any disrespect to any Indians, but these things do seem to operate largely out of India, much like the 419 scams seem to be forever embedded in the cultural mindset with Nigeria.)
> Why not just switch?
Two year contract that's expensive to get out of.
My advice to her was to report the calls as harassment to Verizon every time; I believe they can't charge you to block harassing calls.
I doubt banks are using voice recognition on the single word "yes" to verify charges. Does this make any sense?
Most of this criminal activity is coming from outside the US, courtesy of Twilio & Co. having turned the phone number system into an API such that it's now easy to rapidly buy and ditch numbers for cheap. The only practical solution for the end-user point is to insert greater intelligence into the system at the carrier level or at the phone level.
We're facing a problem where very large numbers of phone numbers will be black listed given enough time, unless we insert a greater cost into the system to make the spamming unprofitable (or make it much harder to get a phone number via services like Twilio). The US could try targeting the criminal organizations and individuals operating these scams on the other end; of course that's expensive and slow, and those people will just keep popping up so long as it's easy to do and profitable. The improving and cheapening AI will make it more and more profitable, as the scammers learn to snake into new, more lucrative financial outlets using authentications / identities they steal.
Even after installing the thing, I'm forced to still do what I was doing before, which is looking at the number and trying to quickly google it on my PC before the ringing stops to figure out whether to answer or not.
I'm assuming this is built into the stock Android dialer.
http://www.androidpolice.com/2016/05/14/google-has-updated-t...
I would love to have it, but I'm not going to buy a Pixel strictly for that purpose.
[1] https://twitter.com/mdpauley/status/803390142333513728?lang=...
It's been an interesting decade, that's for sure. The whole world kind of expects you to have a phone number if you want to do business. Some people are confused, but more often than not it's their software or processes that insist I give a phone number. I leased a car recently and not giving out a number was perplexing to the sales Dept. I explained that I simply don't have one. They ultimately still wanted my business. I wasn't so lucky with getting a credit card.
I think a phone number is shifting to be a replacement for social security numbers in customer databases.
My grocery store/gas station relationship, Guitar Center, jewelry store, and oil/lube service station. And that's just the last week-or-so interactions. They don't know my social, but they're using my phone as a primary key for their rewards/lookup.
I maintain a home landline partly so I can give out that number when I have to without giving out my cell.
http://www.youtube.com/playlist?list=PLduL71_GKzHHk4hLga0nOG...
I changed my voicemail recording to: "You've reached the law offices of X and Y, please leave a message..." It seems to have worked so far.
Might want to make sure they haven't hung up thinking wrong number.
Surely the phone company has this data and could compare it in flight to what is being passed along as the caller id information which I was under the impression is wholly separate data. If anything do so smart phones could see both entries and flag suspicious calls
I hope it marks the number as bad when this happens. I will say that I have received fewer calls since I started doing this.
If it is a real person calling you, they'll sense the silence and say "hello? Anyone there?" or something.
>The scam begins when a consumer answers a call and the person at the end of the line asks, “Can you hear me?” The caller then records the consumer's "Yes" response and thus obtains a voice signature. This signature can later be used by the scammers to pretend to be the consumer and authorize fraudulent charges via telephone.
In other words they splice together "do you want to authorize these charges?" And your "Yes" and present this as "proof" to the credit card company you authorized the charges you are disputing.
The "can you hear me" call would have to take place AFTER a scammer had already charged your card for a dubious service. They would (probably?) have to have a merchant account with a payment processor for that.
I have a Google Voice # I used only for domain registration. I let the WHOIS guard expire, and I now get regular spam calls to that number daily.
I'm sure they source the numbers from a lot of places, but from what I've experienced and read this is a big source of them.
If you really wanted to smash it, make it harder for the roboscammers to abuse the relatively new API systems of inexpensively buying phone numbers in the US market. That either has to occur at Twilio & Co's level or it will have to be government action.
If Twilio & Co are smart, they'll get on this soon rather than allowing their business to be destroyed by heavy handed or inept government moves. There are few things more ripe for bad and unintended outcomes than the US government moving rapidly into something they don't understand in the name of safe guarding the people.
I wonder if there are similar cases or ways to create a test.
Ultimately, this is a Telco problem. And they're going to have to address it or people will desert them.
(As I have.)
"Due to system difficulties, your request was not processed. Please try your request again later or call 1-888-382-1222 to submit your request by phone. We are sorry that we are unable to process your request at this time."
Yes it would create an issue in the case of emergencies but that's what voicemail is for.
I wonder how long it will take for the goverment to start enforcing the do not call registry laws. What’s the threshold of annoyance before it’s worth spending taxpayer money to enforce?
I talked to someone who received such a call when he star-69'ed it.
The carriers could do something about it. I'd consider switching service to a carrier that demonstrated they block these kinds of calls. Just like a big part of gmail's popularity is how effectively they block spam.
T-Mobile blocks a lot of spam callers, but they do not seem to block these spoofed caller ID calls.
Thankfully these spoofed calls are so easy to spot that they aren't even a real annoyance to me.
They (Samsung) appear to have some kind of crowdsourced database of spam callers in the default phone app (there is an option built in to report). It works amazingly well and was a surprise when I got this phone, coming from a Nexus 4. It seems to work very well indeed.
If you're in the Do Not Call registry, there are another set of fines on top of those imposed by the TCPA. They start out around the same range, but for excessive violators the fines can now reach up to $40,000 per call (as of August 2016).
http://www.sfgate.com/local/article/Those-who-have-received-...
$300-$900 TPCA settlement. You can query their form for your phone number to see if you're eligible.
The app works pretty well most of the time. I just can't wrap my head around this decision unless maybe there is lag between their identification of a number as a threat and their ability to block it.
It did help confirm a sneaking suspicion I've had, which is that robocalls spoof a caller ID number with your area code and prefix, to make it seem more familiar.
Stories about people who manipulate telemarketers are amusing, and mobile minutes are mostly no longer scarce, but who has the time? Time and attention are the scarcest resources.
I discovered this pattern from robocalls on my cell phone. But it has exactly the opposite effect as intended: since I don't know anyone who has the same area code and prefix I do[1], I have 100% confidence that any call with a number like that is spam.
And if I don't recognize the area code, or it's from a toll-free area code, it's also spam with 100% confidence.
Fortunately, it's very rare for the spammers to leave a voicemail when I don't answer.
[1] My city has 7 area codes and thousands of cellular prefixes - the odds of meeting someone with the same area+prefix are slim.
I know people with numbers in the same area code, but definitely not with the same prefix. That said, just about every actual person I know texts before calling, if at least to check when might be a good time to call. Almost nobody calls outright, and if they do and I don't answer, there's always a follow-up text.
The same code and prefix thing really seems to have picked up significantly in the last couple months. I have an app that catches most known spam calls, but tends to let these through, which I assume is one of the the underlying reasons for this type of spoofing.
If spam volume from an interconnecting carrier is too high, cut them off.
Telco routing is a lot of twisty passages, but there are many fewer players than internet routing, so it should be easier to get bad apples off the network, as long as there is desire and some users are willing to provide feedback on calls.
http://www.npr.org/2017/07/31/540515367/familiar-looking-num...
One thing that this doesn't mention, but which I heard somewhere, is don't call that number back and ask "Why did you call me?" In case it isn't obvious, the caller IDs are spoofed using random numbers, and the person who has the number listed doesn't know their number is being used this way.
One amusing anecdote from the NPR piece is the person who received a call with a caller ID of ... their own phone number!
I still have that text file sompelace!
"So, what official was impersonated, exactly?"
"Well, not directly ..."
"And how did this impersonation happen to come about?"
"Well, I was robocalling about a million households all on the Do Not Call Registry ..."
I'm not too worried about that risk.