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Chatbots are glorified command line interfaces. With no man pages.

Sure, if you ignore the advancements of NLP in the past few years. Sometimes I wish I had NLP in my terminal to autocorrect my typos.

NLP is amazing. But getting facts and information into a chat bot is not easy or cheap.

Typically people are deploying chatbots as a cost cutting measure to reduce labor. Sometimes that means using the chatbot as a fancy IVR, getting customers to abandon the transaction or any of several other paths. Actually answering the questions doesn't always matter!

And NLG.

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