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Yeah... this is a concern.

I bought a Surface book this year, and it embarrassingly cost $4000. It's great, but I'm convinced that in two years I'll be having a stern conversation with Microsoft support about the Australian Consumer Law guarantee of acceptable quality.

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https://www.accc.gov.au/consumers/consumer-rights-guarantees...

How is this enforced? If you have a file a lawsuit, the costs/time/effort might not be worth it.

The ACCC handles complaints on behalf of consumers, and is more than happy to fine or litigate [1]. Most companies comply well before this stage.

1: https://www.accc.gov.au/media-release/accc-takes-action-agai...

Same in many European countries, there's a consumer ombudsman who can have a stern conversation with the dealer if they think the law is on your side.

The ACCC and ACL are awesome. Companies should just not suck, but unfortunately they can't be trusted not to suck.

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