Unfortunately our tool doesn't get it right 100% of the time. The cases like this where we miss, we try to encourage the user to find a healthcare provider when the tool falls short. Fortunately, the models always learning -- but it's still got a long way to go.

We're releasing a new and improved version of the symptom tool next month -- if you're interested, would love to have you try it once it's ready!

And sincerely sorry to hear about your neck fracture. Best wishes from us that you're getting great care for an as quick and painless recovery as possible.

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