OVH Cloud Storage is inaccessible for 2+ hours | Hacker News Reader

OVH Cloud Storage is inaccessible for 2+ hours

14 pointsclon24 comments

In other news the "VIP support" is enjoying a public holiday.

https://www.ovh.ie/public-cloud/

Claims no less than 99.999% SLA:

  Daily: 0.9s
  Weekly: 6.0s
  Monthly: 26.3s
  Yearly: 5m 15.6s

> OVH Public Cloud guarantees 99.999% SLA for all available resources. (compute, storage, network) Where the support team detects a lost connection that isn't caused by scheduled maintenance, you will receive damages of 0.5% of the monthly rate per minute of unavailability (up to a maximum of 100% of your consumption for the current month).

Clever, they get to schedule maintenance outside of the SLA guarantee so it's entirely meaningless.

But they usually admit to errors. The public logs in this case confirm that it wasn't maintenance.

For OVH (as for any provider) it's better to promise 99.999% and pay if you have an issue than to promise 99.99% and lose clients to AWS.

Most SLAs don't cover scheduled maintenance.

Good luck claiming SLA refunds from them. Their "support" will stall for months and in the end forget/expire your requests.

Still users can't admin their OpenStack machines, containers, networks...

Here is the ticket http://travaux.ovh.net/?do=details&id=26480&edit=yep

Also these:

http://travaux.ovh.net/?do=details&id=26479 http://travaux.ovh.net/?do=details&id=26481 http://travaux.ovh.net/?do=details&id=26475

The last one seems to have the most up-to-date information. Apparently the Keystone issue is unrelated to the WAW D/C prodding.

swift services are now up

Based on my logs, the outage seems to have started around 9 am UTC, with services recovering around 10:50 am UTC.

Typical OVH.

why would someone use OVH for cloud storage when they can use S3? OVH is only good for dedicated servers.

Amazon has outages too. Remember when AWS was down for mor than half a day not that long ago?

https://aws.amazon.com/message/41926/

Because it is much much cheaper.

  OVH PCS $0.0112/month/GB
  AWS S3  $0.0245/month/GB

Less than half the price, if you are willing to believe they are comparable products. Actually pretty great performance they offer as well for taking encrypted backups etc.

But I think your comment is still generally fair in terms of the quality of the rest of their offerings. I would also add one more strong point for OVH - kick-ass DDoS protection.

S3 has had it's own (catastrophic) issues as well. The failure mode for PCS so far has been more irritating, however - it will fail you every 1000'th request or so.

I am not that into the whole data storage world but for backupping my NAS I looked into Backblaze which is a lot cheaper than both at $0.005/month/GB.

Backblaze is not built to handle thousands of concurrent connections towards specific content, while both OVH and S3 are.

Amazon S3's Glacier storage tier is even cheaper at $0.004/GB/month.

And OVH's archive is $0.0023/GB/month. Although I guess that with archive storage, transfer and access costs could be a significant part of the bill. But OVH's business model is to be cheaper than AWS so I guess they'll end up below the AWS price.

Have a look at wasabi.

You also need to factor in Glacier retrieval fees and AWS's data transfer fees. Also watch out for extra fees for early deletion.

And add traffic costs to that. $1.1c/GB is a fraction of AWS which makes it attractive for objects that are requested frequently.

That x 1000

Also data transfer pricing is somewhere between 10% and 20% of the Amazon price.

That's not 10% off. That's 90% off.

https://www.ovh.com/us/public-cloud/storage/object-storage/

https://aws.amazon.com/s3/pricing/

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