Hacker News Reader

Comment by BRadmin | Hacker News Reader

The last update email I was sent from these guys (coincidentally received on April Fool's) said I'd receive a unit no later than July 31st, as a conservative estimate.

No communication between then and now, over 3 months, so I emailed them 5 days ago - no lick of a response.

And can someone clarify this for me, because I have a paypal receipt showing I sent them 5 bucks:

"Although no money was ever collected from those who have pre-ordered..."

View on HN

To be sympathetic to a group that I (and others) have been giving alot of flack (deserved or undeserved), I am personally still working through a backlog of 200 user questions/suggestions. If you don't stay on top of them, they can pile up. Catching back up when you get behind is difficult without sounding canned, and I understand the pain.

However, it's definitely a good sign for your company that you have identified a pain point of enough severity that you generate this much talk and correspondence. Believe me, even when all the correspondence is praise and appreciated suggestions, staying on top of them is difficult!

That's odd; we reply to all emails. Where did you send it? Also, check out help.WakeMate.com; we're very good about managing that as well.

I clarified your question in an above comment.

I also sent an email a week ago, and got no response. Sent to preorder@wakemate.com

Update: I got a response within 24 hours after emailing contact@wakemate.com

Reply on news.ycombinator.com