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Comment by blazamos | Hacker News Reader

VP Ops at Coinbase

We are trying to scale our support team as quickly as possible. Wish I had a better answer for you. https://blog.coinbase.com/improving-customer-support-139d99e...

If you still need help with your issue, send me an email (in my profile).

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biggest thing you need to do to improve support is stop sending mailings from a no-reply email address. Replying should create a support ticket automatically if the email it came from is associated with an account. Further verification could be required depending on the request.

> stop sending mailings from a no-reply email address

This should be a general rule for the whole internet.

I think sending from a no-reply with a reply-to defined works though.

Thank you for saying this. I feel like this is a major problem with a lot of services. If they care that little to send me an email from a no-reply then how do they expect to keep customers who want to reply to the same person. There is absolutely nothing more frustrating then having 5 different people work on a similar ticket and repeat yourself over and over.

I saw your 3 month remote support contract position, I'm a lawyer in Miami working on my own tech projects, and would be interested in this type of temporary remote work with Coinbase while I hopefully get ramen profitable.

if appropriate forward my LinkedIn to the right person: https://www.linkedin.com/in/willbrownesq/

There is an application and short quiz here: https://www.coinbase.com/careers/6848?locale=en-US

If you are a lawyer, you should line up tens of unhappy Coinbase customers and start a class action.

That doesn't sound like something you do while you're concentrating on bootstrapping your own project.

That's generally not an allowed behavior by lawyers in the first place. First they must be approached by someone else who has been wronged, or the lawyer themselves must approach another firm. Otherwise, he is still free to represent himself and only himself.

A lot of the issues I've encountered (which were simple card verification errors due to addresses change) could have been easily solved with better Error messages, FAQs and staff training. Instead tickets go into a black hole, you wait 6 hours and get a boilerplate response.

your team is to dumb to be in charge of other peoples money.. Bought cannabis seeds(in a legal state) with coins I bought at coinbase(sent to another wallet, then purchased..) 3 years later I get an email saying my account has been closed due to purchases I've made... LOL coinbase can go to hell.

> to dumb

Okay

yes because the measure of someones intelligence is their grammar on the internet.

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