That's not what repeated emails and calls to Amazon customer service said for a defective $350 Exergen thermometer. I kept trying to escalate the issue. Amazon Customer service kept apologizing, telling me that they could do nothing. This happened about a year ago.

Still shop at Amazon, but I definitely think more before buying bigger ticket items and I comparison shop now. Even though this policy change is great, I don't feel that I can revert back to my previous behavior of just mindlessly buying stuff at Amazon because of faith that they'll take care of you.

I am still especially wary of buying from 3rd parties on Amazon unless it's a throwaway item, and we refuse to buy anything that isn't Prime.