Another time, I had trouble getting the Stripe code to work and Stripe's former CTO Greg Brockman debugged my PHP code (!) to fix it for me. I'm not making this up.
The CEO wants to have lunch with me (a nobody) and the CTO debugs my code.
It's one of the few VC-backed companies I really root for.
Stripe has a great product, great service, solid business model (it can't get more simple than % on transactions really), great engineering (their USP is/was their API) and it seems they really support small and medium business owners (and bootstrappers especially).
My only hope is anyone who will acquire them (and I think this will happen soon) keeps the product at this level.