this is the gist of the reactions i got to a comment i made on an article on a similar topic here a few days ago.
this article better articulated what i was trying to say there:
But machines are not effective at persuading, at developing advertising campaigns, at branding products or corporations, or at greeting you at the door in a charming manner, as is done so often in restaurants, even if you order on an iPad. Those activities will remain the province of human beings for a long time to come.
people here seem to forget that all this automation is being done to serve us better, the people (i guess you could argue it's really being done to better serve shareholders, but that's another discussion).
we're still weird, unpredictable creatures who eat, sleep, poop, and work in a 4-dimensional world...so there will ALWAYS be a human component to delivering products and services.
even if a good bit of the designing, building, and distribution of these services may be automated.