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I'm a Microsoft employee, but never tell them that when I go to the local store to get an idea how they treat everyone else. I've returned a few things and been shocked at how good and fast the service is.Basically it's Sorry! Here's a new one! Bye!

Disclaimers: Inside the US, Microsoft employee, Nazgûl

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I've had excellent experiences at the Microsoft store. In one case, I returned a Surface Pro and they really took the time to listen to why I decided to return it. Now, I don't know if that feedback ever made it outside of the store or not, but I felt like a valued customer, and that means a lot in this day and age.

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