These have everything to do with AirBnB. The problems he lists are inherent to the platform, i.e., a website where random people rent out their property to other random people. The competition (the hotel "platform") does not have this problem. AirBnB could attempt to fix things by being stricter with hosts, providing better guarantees to renters, etc. But they don't.

This response is too clever by half. Any traveller knows the difference between a Best Western and an AirBnB in terms of staff service quality.