This is beautiful, but probably still too complex for most of their customers. I wonder what their motive in putting this together was, as it must have been very expensive.
Unlike their overcomplicated phone plans and billing statements which are deliberately obscure and their customer service which they run like a 2-bit boiler room operation.
I'm not convinced the manipulable 3D modem rendered in-browser in realtime really added a lot of value for me, but it's pretty cool I guess.
Not at all. No more than a car manufacturer has a 'duty' to explain how a car or a car engine works.
It is their duty (car mfgs) in the sense that they need the customer to attribute value to their newest technology offerings.
Honda made damn sure that consumers knew what 'VTEC' was when it was new. Toyota made sure to throw 'Hybrid Synergy Drive' around all day; along with an on-dash animation of the flow of electrons. We're all hearing all about how Teslas' auto-pilot works.
I don't know if it's a duty unless you consider it as a duty to their shareholders to generate value or profit wherever possible.
Yeah, and it's my duty to eat?
And car manufacturers do explain - via handbooks and manuals and other instruction.