I work on an EHR. I work in a hospital on an EHR that is used in a network of about 20 hospitals. A frequent complaint I tend to hear is that the doctors just want to be busy with their patient and not with the software. We try to make the software as easy to use as possible, but it is still slower than them just working on paper for many things (like sharing notes quickly between them and their assistants).

On the other hand, I do think that an EHR can be a good thing. Because we work closely with the doctors we can tweak things to their liking. Some departments spent a great deal more time on tweaking the software (mostly younger doctors) and that pays off for them. They lose less time with the software and the software becomes an aid for them - as it should be.

It does not happen in every department of all of the 20 something hospitals, but it _can_ be good.

From what I have seen in this industry - the worst thing you can do as a hospital is buy an EHR package by a company that is not working closely with others in the medical field. You need communication between the departments and the engineers, and a short release-cycle surely helps.