Ada Support raises $2.5MM seed to bring AI to customer support teams

ada.support

32 points·amackera··4 comments

Full disclosure: I work for Ada.

Just wanted to share our good news with the HN crowd. David and Mike really took the YC philosophy of "build something people want" to heart when the started working on Ada. They embedded themselves in a few companies around Toronto and figured out the problems that were costing people real money. After answering thousands of support tickets, they started automating away the annoying stuff --- after a few hundred iterations we found ourselves with a very compelling product.

This sort of announcement doesn't tend to do well on HN to begin with, plus our software drops upvotes that look promotional. You guys would be much better off writing something about what's intellectually interesting in what you're doing, and posting that instead. It sounds like there's a lot there.

If you want, you can email a draft to hn@ycombinator.com and we can give you feedback (as long as you don't expect an immediate reply!). The same offer goes for anyone who is trying to write about what's intellectually interesting for HN.

Thanks for the feedback! We've got some great ideas for more intellectually stimulating stuff. I'll send it your way.

Thanks again for the tip.

Fantastic News! congrats to the Ada team!

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