Comment by humbleMouse | Hacker News Reader

Comment by humbleMouse | Hacker News Reader

When I run out of my 8gb of data on my t mobile plan, there is no way to buy more data if I need it.

I tried on online with no success, and even went into the store to ask - they said I could not buy more LTE data if I had used my 8gb for the month.

T mobile used to let me buy data by the GB for my phone when it ran out. It was $10/GB.

Now when I try to select that option on their website the website crashes when trying to process the request.

What kind of cell phone company in 2017 doesn't let customers purchase more LTE data when their monthly data allotment runs out? A shitty one.

I like t mobile and the service is good most places I go, but fuck them for not letting me buy data by the GB when I run out. I will be switching mobile providers once my lazy ass finds the time to do the paperwork.

They have a new unlimited data plan which has replaced all of their other plans. This model is now being adopted by the other carriers.

I just went and investigated their site to find this new plan.

I tried to select it and got this message:

>>We’re seeing a huge interest in our recent offers, which is impacting site performance. Please try again later, or call Care on 611 from your T-Mobile phone. Thank you!!

What a bunch of bullshit.

edit: Please reply and explain your downvotes. Do you think a huge company like t mobile should have a shitty website that can't handle some load once and a while?

Its indeed bad craftsmanship- if i cant service a customer, i at least should allow him to enlist his interest, by leaving behind his email. That way, once i have the performance, i can callback.

I feel your pain. The website keeps crashing whenever I try to buy a data pass. However, I was able to get one yesterday by opening the T-Mobile app, signing in, and pressing the chat button in the top right. That let me text a T-Mobile rep instantly who let me buy a pass. Took less than 5 minutes.

You have to call them. Its a pain but support did this for me a month ago.

Why should I have to call them? This is a giant company that has plenty of programmers on staff. Their site hasn't changed much in years. What have all their programmers been working on?

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