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I am a bit confused. Is this basically a network where I can get help from an expert at a specific technology/application ? For example, if I am a zapier user, I can get direct help from a zapier expert ?

But then who is your target audience ? Is it SAAS providers (outsourcing their tech support to you?) OR the SAAS user (contacting you directly for help instead of the SAAS provider).

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All of this is correct.

Both parties are our target audience. Our goal is to partner with the SaaS companies and give them control over the freelancer ecosystems. We're also building for the end-user though because we think that mindset will ultimately result in the best product for them.

Does this make sense? I can see how it's confusing.

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