Ask HN: What kind of help desk do you use for your business?

2 pointsjcrayton1 comment

What are the things you look for in your help desk software?

Do you use: Online? On-premise? Enterprise? Open source?

I thought that there was a lack of integration between the help desk, knowledge base and customer feedback. I use Helprace (Online).

Up to 5 Technicians it is free, Knowledgebase, Tickets and Projects can be combined.

But with about 100 Colleagues it is a little bit oversized bc actually designed for larger help desk call centers.