In contrast to some of the other comments here, we weren't using it because moving to another OS - or architecture - would have been a pain. In fact, our software originally ran on x86 machines at some point in the distant past, before we migrated it to OpenVMS relatively recently.
I don't know why OpenVMS was given preference over GNU/Linux, *BSD, or Windows; I'm guessing that the technical managers above me had their reasons, but I couldn't say what they were.
I left that job a few years ago, but I think that they did intend to eventually phase out the VMS systems as our new, GUI-based product slowly replaced the older text-based one.
We have almost entirely moved away from it and onto Linux but considering the decades of code and systems built on and around it, it is truly a monumental task to move off VMS while keeping a system used by very high paying clients running smoothly.