Yes, there are opportunities. No, I do not believe IBM could solve mine, because of the overpromise, underdeliver. I would only speak with a sales team, or a PM, if my boss ordered me to.
You know who got this right? Fucking Dominos, of all companies. They took a hard look at themselves and said, yeah, we've been making a shit product. We don't want to do that any more. So here's what we're doing.
If you want to get a community like this to respond, you need to put the onus on yourself first. Don't go "hey, explain to us what's wrong." You need to figure that out on your own! At least pitch some possibilities. Show some evidence that you've put in the work before crowdsourcing your five year plan. Otherwise you just look lazy and like you want the community to fix your business. And that isn't their job.
Not exactly a display of maturity from this community.
> You need to figure that out on your own
Even IF an employee has a pretty clear idea themselves what needs to be improved, having a citable CUSTOMER opinion to that effect is going to vastly improve the chances of management listening.