The problem with any community forum support is that without representatives from the company constantly on there, a question might:

- go unanswered

- get answered by the community with "here is how you do it," without the "here is why" part.

- the question can't be answered by the community and all you see are messages along the lines of "same issue here."

Rarely do I see the "here is how you do it and here is why" answer I am looking for.

Unfortunately not. I spent many years on Proboards / VBulletin and their ilk, I don't feel like any of them really nailed it.