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I had a similar issue with the .IM domain three months ago. One of the four NS for the domain was not responding.

At least that name is not at risk of subversion.

JA.NET is the Joint Academic Network, the university / academic Internet infrastructure for the UK.

One Cofounder of cloudflare, pretty impressed they picked up tweets directly.

They really are great guys, it's not the first time they've tweeted me either!

The CEO is active on HN too. Great customer service.

Many people at Cloudflare (including myself, Matthew, Justin and others) monitor Twitter, HN and other forums carefully and reply quickly to folks.

Personally, I run a script that emails me for every HN comment that mentions Cloudflare and use Tweetdeck to monitor @cloudflare/cloudflare mentions.