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FWIW, other sites are reporting they are indeed refunding the child's ticket and more.

http://fortune.com/2017/07/05/united-airlines-shirley-yamauc... http://www.hawaiinewsnow.com/story/35811846/hawaii-teacher-f... http://www.nbcnews.com/news/us-news/united-airlines-forces-m... http://www.foxnews.com/travel/2017/07/05/united-airlines-giv...

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Even so, their self-congratulatory attitude that refunding a customer because they were unable to deliver the service purchase is somehow them offering "goodwill" shows an astounding level of cynical arrogance.

Oh, by no means am I endorsing it as being sufficient. I just wanted to update the info since I know some people read only the comments on submissions.

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