Conversely, just because it doesn't work for you doesn't mean everyone else feels it's broken. At the same time Google was introducing the shopping results that the Commission says were illegal, Microsoft was running advertisements with the slogan "Bing and Decide" that advertised how great a feature it is to do essentially the same thing.
So even if you don't believe Google, there's at least some evidence that a lot of people actually do like services showing up.