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It's more comfortable interface for users. You have one interface.

You just added a chatbot and forgot about it. And you have situation like flight delay, that open messenger and use chatbot.

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I'll believe it when I see some evidence. I sure as hell would prefer a form. Have you ever used one of those "automated assistant" phone systems? It's a horrible, slow, patronizing experience.

May be) We proceeded from the test data

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