their business service is somewhat responsive and pretty reliable. That said, the installer they sent was totally unprofessional and also, yes, a contractor.

How can you screw up just connecting a cable modem to a coax outlet?

Run two lengths of cable connected by a four port adapter, and staple the adapter to the wall a foot above the baseboard because why not, this is only in the middle of someone's dining room.

As soon as he left I disconnected the whole mess and ran a single length of cable along the baseboard, with a right angle connector to keep it flush.

I can believe that they have some small 'gold standard' team like this that they reserve for... say the houses that their lobbyists visit.