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This is why I "happily" pay extra for Comcast Business Internet. Completely separate call center and 100% in-house techs. It also probably helps that a Comcast field supervisor lives in my building (now if he'd just stop blocking the %$#@ driveway with his van...)

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I don't think "100% in-house techs" is right. I have Comcast Business and my line was recently cut (probably an accident by apartment maintenance). The tech who came out and put in a temporary line was from Comcast, but he said a contractor would come out at some point in the future to put in a permanent one (hence, he could not guarantee that I could get a notification when it would happen).

Interesting. I've had techs out several times in Santa Clara, both for installs and for repairs/troubleshooting, and it's always been a Comcast employee in a Comcast Business van.

I've had contractors come in vans with official Comcast insignia on the side.

That's because they have a different team to do burials.

I have three Comcast Business Installs. The phone support service is superior but the techs are outsourced. We had one good one do two installs and one horrible once completely botch an install just today.

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