Ask HN: Is AWS support worth it?

Have you gotten benefit out of AWS support? We're currently on the developer level paying $49/month, and our support bill is going to go up to over $2,000/month for the same level of service. Our experience with AWS support up to this point has been that they blame us ("you must have changed something, this is why our DNS resolver won't respond") for their outages which fix themselves after a few hours.

We're considering upgrading to Business level support, but I'm not convinced it's better.