First Rule of Usability? Don't Listen to Users

Just reading the headline, I thought this was yet another 37signals badass, but the point of the article is "Watch Users Work", which is a terrific strategy.

Here is a funny post that disagrees a bit.

http://lrk.livejournal.com/24906.html

Now that's what I was trying to say. Those users were about to drive me out of my mind!

this particular article is a decent tip but i'm always very wary of jakob nielsen; he's definitely the biggest whore of the usability space.