In short, service quality has gone down. I feel like for the amount I'm paying, I could get a lot more value somewhere else. The problem is that it's very expensive and risky to switch accounting packages.

When we started with them, we paid about $400, and they did payroll, accounting, and taxes, plus Stripe integration for a DE C corp. We had a monthly meeting with a bookkeeper. We'd get responses to all requests within a day or two.

Now, we pay 3x that (our revenue has grown) they've eliminated payroll, they've outsourced our bookkeeping to somewhere else, and often don't respond for many days. They delay filing taxes until Sept always. I don't really feel like they understand our business particularly well.

They've quoted me nearly double to switch to accrual accounting, and I suspect it's even more expensive than that. I can't really use it for management purposes or cashflow forecasting, which are my two biggest pain points.

I'd rather be on Xero or QB which are industry standard. I could then work with experts who could help solve specific problems (accrual accounting, revenue recognition, etc) on an industry standard platform.

I'm not interested in moving to another bookkeeping software however, unless it's QB or Xero.