>criminals are out of their jurisdiction
We are in dire need of specific cyber security public divisions are people can go to. FBI I believe will have many problems to deal with, and as far as I know, there isn't any cyber-police division capable at the city/state level.
Atleast nothing capable of handling incidents like the one mentioned above. The debate of who's job it is can get hairy. Especially with the future where internet is becoming more pervasive, there can be more damage.