To my mind, something as subjective as consumer experience is difficult to objectively measure. I'm not sure what would count as valid evidence.
when i use google or amazon, im usually pretty happy with the service they provide.
when i have to stand at a walmart cashier for half an hour while the lady has to yell for the manager because she needs to issue a $1.20 refund, im not as happy.
when I have to go to the library of alexandria to find a piece of infomration that im looking for but then they tell me that it burned down 2000 odd years ago, im not as happy.
For example, do we know a company's customers are happy because the company has grown to be large?
Like Comcast. Comcast has a lot of customers, maybe they're happy ones? Otherwise how did Comcast grow to that size? (See what I'm hinting at?)
There are different interpretations of Comcast's success at customer growth and retention.
google was not a monopoly when it became popular. it was the idiot 12th search engine that nobody needed.
i get what youre saying, but its pretty obvious why a company gets big. its either holding some form of monopoly or people want it. there are not many other options to be honest.
you dont become the most popular car manufacturer by producing a bullshit product that people neither need nor want.
besides, why is comcast even a negative example? why did you pick that? its because you KNOW FOR A FACT that everyone hates comcast. even I know that. and i have nothing to do with america. people hate comcast. that may as well be a dictionary example sentence for the word "hate". how do we know that everyone hates comcast? because people say so every single day. just measure that. if you want to know whether a company is loved or hated, just ask their customers.