Hacker News Reader

Olark is a YC company and SnapABug is a Techstars company. Both are in that space and have great software.

A cool feature of SnapABug is that you can proactively chat with someone online. Not sure if that is available on Olark

I saw SnapABug demoed at Google I/O and I was pretty impressed. It does way more than just "chat" (like guiding users through your site and taking screenshots).

Olark definitely allows proactive chat :) - buddies come "online" when someone lands on your site

Reply on news.ycombinator.com