Look at their job openings to get a sense of how massive of an operation Uber is: https://careers-uber.icims.com/jobs/search?iis=joindot-V101A...
How do they manage the rides? I thought it was handled by the app?
Could I do it with fewer people? Maybe, maybe not. Could I do it with fewer than 12,000 people writing the app and maintaining the backend? Absolutely.
Also, even if you managed to do similar with less people, it still would not be enough unless he would also be willing to break the law as uber is known for.
You're absolutely right. You could probably run Uber with a tenth of that headcount.
The thing is, at a lot of companies - and I'm guessing Uber is the same - there's no incentive to have a small team. In fact, managers are incentivized to have a bigger team. Having more reports, and more levels of management, under you is a status symbol. Plus, people use it to justify taking on bigger roles and more responsibility - "better to give the promotion to the person who already has experience managing a 300 person team and already has experience managing managers who manage managers than the person who's been making do with 10 direct reports."
So a lot more people end up getting hired than perhaps are really strictly necessary. It's a dynamic that probably most high-growth companies fall into at some point. You have to really consciously make an effort to stay lean if you want to.
Of course, what's wrong with having a little fat in the workforce as long as you have plenty of cash in the bank and can still operate effectively? Even if the hiring is driven in part by execs jockeying for position it's still spreading some of Uber's cash out to a broader swath of people. From a societal standpoint it's arguably better for Uber to employ 12,000 than 1,200 people.
1. Running a rideshare app.
2. Customer Service.
3. Union Busting
4. Autonomous Vehicle Development.
5. Misappropriation of Trade Secrets.
6. Developing systems to deceive government regulators.
7. Figuring out how to cut the throats of other department heads aka "always be hustlin'".
8. Poaching drivers from other rideshare networks.
9. Subprime auto financing
10. Techblog rants about tech that breaks when Uber breaks it
11. Rental/leasing programs
12. Generating bogus ride requests on other rideshare networks.
13. Getting dates for CEO ("Boober", lest we forget)
14. Getting CEO invited to celebrity parties
15. Flying Cars.
16. Food Delivery.
17. Autonomous LTL and Truckload carriage.
18. Innovating new ways to break laws.
19. Fending off unwanted sexual advances.
And no, drivers are not included as they are not drivers. Also, there are a lot more than 12,000 Uber drivers. There's probably at least half that in California alone, possibly more.
What's their revenue minus costs of revenue?
If, on the other hand, the spent all 21 billion dollars on paying drivers, driver promotions, marketing, flash sales, and coupons... It most certainly should.
Convince the investors of the company worth?
The economies of scale large computer systems offer are counter-weighted by the n-squared complexity of larger systems.
At scale things can become massively difficult.