Their support is OKAY, but not great. They are helpful, but not always responsive, so you feel like an engineering manager chasing after your junior direct reports, constantly pinging and babysitting them.
I've had to argue with them over points of minor contention in the past before, like one time a renter claimed my car was "dirty" and so I had to record them a video showing its immaculate interior. They also didn't want to help me chase down a renter who didn't refill my gas tank for me, as required by GetAround, but I eventually was able to resolve that as well.
GetAround completely covered the cost of parking tickets, repairs, and towing. They also made the process really hassle free. The towing was also handled decently well, but as a renter, I DID have to _notice_ my car got towed (not something I checked every day) before contacting GetAround to have them take care of it.
AFAIK, you automatically opt-in to using GA's insurance (but still are required to carry your own personal insurance on the car).
Overall, I found that renters just didn't treat my car well enough for me; they treated it like an ordinary rental car rather than borrowing a friend's car. After nearly every trip, there was garbage left behind in the car (straw wrappers, tissues, spills, stains), most did not following the parking rules, and the vast majority just didn't bother getting gas for me like they are required to by GetAround. One renter (I couldn't pinpoint the exact person) stole my mobile phone dashboard mount, my cigarette lighter USB charger (which was there mostly to help the renters!), and my SD card.
The brakes also squeal now, so I suspect somebody was driving with a square wave shaped braking pattern.