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Attempted some quick Googling for you. As expected, it's mostly noise about what managers think of their workers instead of other way around. However, I did find this Gallup piece studying a huge number of workers and companies that supports my hypothesis about management competency in average case.

http://www.gallup.com/businessjournal/167975/why-great-manag...

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It's not clear that you understand the majority of the ~36K MCD restaurants are franchised, so the employees do not work for MCD, they work for small local franchisees businesses. MCD only owns ~7k locations (i.e. ~16%).

My comments apply to what majority of US workers tell me regardless of owners. I'd love to see a survey on competence covering both franchisees and corporate stores.

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