A few years ago when we got the service you could find tons of fantastic movies and tv shows to watch. Today I've switched away in frustration after spending 30+ minutes browsing and searching for something to watch. The menu is mostly filled with crappy 1 to 3 star content. You can't even find good movies from the 80's and 90's. Sure, maybe a few here and there but, for the most part the experience is an exercise in futility.
My kids are watching a Spanish kid's show to improve their language understanding. They are 60 episodes into a 260 episode show. When they are done I think I might cancel Netflix and move on.
Here's the criteria: When I find myself browsing regular TV listings to record good movies to watch and endure having to commercial-skip every two minutes to watch them. What that happens. And you actually end-up with a bunch of really good contemporary movies recorded. That's the moment when you realize Netflix, today, has a bad product. And that's already happened multiple times.