Might you have a link for this role? Do you have a way to get in touch? I didn't see any details in your profile.
https://careers.google.com/jobs#!t=jo&jid=/google/solutions-...
[EDIT] According to another Googler in this thread, the address is actually etally@google.com.
The email you're looking for is etally@
My team is composed of a mix of Google engineers that can (kind of) talk to people, and recovering CXO types from various industries (Finance, Healthcare, etc.). Each of us try to only work deeply with 1-3 customers at once, while SAs are usually focused on more broadly applicable solutions.
We all weave in and out depending on personal relationships with customers and individual skill sets, but we're all behind trying to make our customers successful regardless of role or title.