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Comment by JohnHaugeland | Hacker News Reader

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JohnHaugeland

feel free to make a better one

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We detached this subthread from https://news.ycombinator.com/item?id=14452709 and marked it off-topic.

This is the biggest cop-out of a reply. I hate it. OP has already stated:

>I pay them. My work pays them.

Github is raking in oodles of cash and they STILL can't keep their service up without going down, quoted from OP, "[e]very couple months".

It's not about "making a better one", nor is it about paying for the fancier/premium features; it's about the uninterrupted service, which Github keeps failing to provide.

I fail to see what the problem is. If you don't like their service, then switch to a competitor, or just set up your own git server. It's like this for any vendor: if you don't like the product or service you're getting, you can either bitch and complain endlessly, or you can look for alternatives. One of these choices is more productive than the other.

I think hindsight is 20/20. They obviously did not think they needed to find a competing service; nor build one as they were paying for one. Given that they have been inconvenienced by downtime they may switch or make their own.

> Feel free to make a better one

The GitLab team did that already so I use their service. ;)

It's called GitLab. Not 100% uptime but better (and constantly improving)

GitLab, really ?

I'm very happy I switched. I even posted here on their last outage. That was a stressful 15 minutes.

Not perfect, just working loads better for me and my teams

Gitlab does not have features parity with Github. I personally also stumbled upon a bizzare bug that doesn't allow a friend to add me to any of his private repo's. Asked on IRC and nothing much came of it unfortunately.

Hiya,

Which features would you like to see in GitLab? We'd love to talk about it. You could also open a feature proposal issues in https://gitlab.com/gitlab-org/gitlab-ce/issues.

Err... you're responding to someone who very clearly said they hit a (serious for them) bug which needs fixing. That's definitely not a feature proposal. :D

It will take a long time before GitLab can even begin to regain my trust from their missing-backups outage.

Problems are to be expected. But as great as it is that they had multiple levels of backup, none of them worked. They hadn't even been tested.

Do you have any evidence that Github does any better?

They haven't lost my data so far and they had to restore the production database at least once in their history. All circumstantial, but we'll have to wait and see.

They did not lose that much data, only a few hours.

We have a pretty detailed post-mortem on the timeline of events for the outage, as well as actions taken after it to prevent anything similar in the future (with links to related issues). You can check it out in https://about.gitlab.com/2017/02/10/postmortem-of-database-o...

They actually gained my trust from that outage.

If you paid for GitLab there was no missing-backups outage...

Do you have data to support that claim about uptime?

GitLab's public service had a major outage a few months ago:

https://about.gitlab.com/2017/02/10/postmortem-of-database-o...

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