Tables Turn for Dilbert’s Creator
nytimes.com
nytimes.com
Most of the time the problems stem from restaurant owners and sometimes staff in-experience, incompetence and the failure of owners to adapt. The number one message Gordon gives these owners is the (surprise, surprise) "Customers, Customers and Customers". Give them what they want. Make sure it's simple. Charge to cover your costs and keep a tidy ship. Make sure you are running a business to serve food. Not your ego.
Not too dissimilar to running a Startup.
The message is not that tech startups are capital intensive businesses, with ingredients that have short half-lives and brutal margins and customers who have absolutely zero lock-in. They're not. :)
But Stacey's at Waterford is in, as the article says, an unremarkable strip mall. Why? It looks like just another strip mall fake plastic PF Chang Chili's Flingers suburban food dispensery. I never understood why Scott would put a bunch of money into building an original restaurant next to PJ O'Pootertoots.