This is a great lesson to businesses in general - know if your critics are actually your core customers. The overlap between people who protested elephants and the people who attended the circus was pretty small. The company ended up listening to a very vocal minority and then lost a lot of business from the quiet group of customers for whom the elephants were the major draw and who then stopped buying tickets.
This also applies to open source projects and brings to mind DHH's article http://david.heinemeierhansson.com/2012/rails-is-omakase.htm...