What support? Google has no support, ever. You care about "users" but don't give a shit about any one user.
I'm starting to really fucking hate Google.
I'm starting to really fucking hate Google.
Just go to https://support.google.com/googleplay/?hl=en and click "Contact Us" in the top right. All the menu items I clicked that don't have straightforward solutions went straight to a menu where within 2-3 minutes I can get live chat or a phone call.
I've also had no problems getting help with my paid Google Apps account when I need it. For cloud there's paid support with a 4-hour response time: https://cloud.google.com/support/
At the end he asked me to provide positive feedback to him in exchange for friendly service. He said he will redirect me somewhere and I should give him a proper feedback. This is even while I was telling me I have no time and this is an urgent matter. At the end of the call it turned out it took him 5 minutes to solve the issue and he just wanted to chat while I was stuck at talking to him, thinking he is waiting for a solution to propagate.
I can't say this is a good support.
It's consistently very good - they helped us with code debugging, performance optimization, load balancing and other fairly complex issues that typically need an experienced engineer.