He was from the Philippines, and it turned out he was a contractor providing "support" for Google Cloud. So I guess Google is outsourcing their support? Isn't this something Dell tried to do in the 90's with disastrous results?
There should be a huge "Send Feedback" widget at the bottom of every single documentation page:
http://i.imgur.com/MhWbY0W.png
http://i.imgur.com/Gu8GzLB.png (If you click it, it will pop up this modal form, which also allows you to just screenshot the offending part).
Did you try using this link on any of the pages that you found unhelpful, or bizarrely organised?
I'd encourage you to use this - as all of this feedback comes through to us via an internal system, and it does get reviewed (although I'm sure you can imagine the volume).
Otherwise feel free to reach out to me if you have specific concerns and feel more comfortable doing it that way, or you're unsure about the response you received. (Although quite frankly, I think the form is best, as that gets tracked, and anybody can jump on it).
But Google did come through and they posted the images here: https://cloud.google.com/storage-options/
That had been my complaint...that the documentation was hard to get and that when I saw the images presented at Next I understood things that I had previously given up on.
How else do you provide 24/7 support?