Apparently time after time stories arise with Googlr lack of support and are very slow at answering ans helping. In this very damn case no freakin' response. Often people have to get a Googler to initiate a Hello wothin the organization. So while we respect you doing your day work, we think your organization as a whole fail at customer support. Yeah I have read sicceyss stories too but many of them seen to be businesses with really good pocket or have deep connection with Google already or just being lucky.

Your competitor AWS would refund in less than an hour with a billing support, without going through any phone calls. Your competitor has a support subscription service at least for people to purchase (expensive but worth it). Yours?