The article conflates eliminating human interaction that is a side effect of something else, with eliminating all human interaction. But there's no reason why that must be the case. Eliminating human interactions as side effects ought to leave more room for human interactions that aren't constrained by being side effects and so can go wherever the humans in question want them to. It's a lot easier to have an interesting conversation with someone if you don't have to finish your transaction quickly to make way for the next person in line.